Associate, Customer Experience Strategy & Analytics

Dhaka, Dhaka Division, Bangladesh | Customer Experience Strategy & Analytics | Full-time | Partially remote

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Job Description:

  • Utilize AI tools and frameworks, such as Gemini and others, to conduct research, enhance content, optimize workflows, and explore innovative solutions.

  • Manage, optimize and analyze our core platforms, including Salesforce CRM & Email Marketing.

  • Analyze marketing, sales & support data using tools like Looker Studio, Google Spreadsheets, Microsoft Excel, Google Analytics (GA4), and other data visualization tools.

  • Coordinate the planning and execution of events remotely and also in-person with timely executed promotions and logistics including working with various vendors

  • Sustain expert-level knowledge of the product and its domain.

  • Support the creation and execution of targeted marketing campaigns.

  • Collaborate closely with cross-functional teams.

 

Requirements:

  • Fresh Graduates with a background in CS/ CSE/ EEE, Business major in Business Analytics and Information Systems /Computer Information Management / Information Technology Management, and other tech-related fields.

  • Technical, Analytical & Digital Aptitude:

    • Familiarity and comfort with evolving AI Tools and Frameworks

    • Digital literacy & comfort with Softwares

    • Data optimization & related skills 

    • Understanding of relational elements (Holistic thinking)

  • Communication & Collaboration Skills: 

    • Strong verbal & written communication in English 

    • Creative and analytical writing skills

    • Clear, concise & structured messaging

    • Active listening

    • Teamwork & collaboration

  • Mindset & Work Ethic:

    • Attention to detail & accuracy

    • Logical thinking & problem-solving aptitude

    • Eagerness to learn & adapt (processes, technology & people)

    • Proactiveness & initiative

    • Organization & time management

    • Open to questions, feedback, and constructive criticism