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, , | Customer Experience Strategy & Analytics | Full-time | Partially remote
Job Description:
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Utilize AI tools and frameworks, such as Gemini and others, to conduct research, enhance content, optimize workflows, and explore innovative solutions.
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Manage, optimize and analyze our core platforms, including Salesforce CRM & Email Marketing.
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Analyze marketing, sales & support data using tools like Looker Studio, Google Spreadsheets, Microsoft Excel, Google Analytics (GA4), and other data visualization tools.
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Coordinate the planning and execution of events remotely and also in-person with timely executed promotions and logistics including working with various vendors
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Sustain expert-level knowledge of the product and its domain.
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Support the creation and execution of targeted marketing campaigns.
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Collaborate closely with cross-functional teams.
Requirements:
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Fresh Graduates with a background in CS/ CSE/ EEE, Business major in Business Analytics and Information Systems /Computer Information Management / Information Technology Management, and other tech-related fields.
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Technical, Analytical & Digital Aptitude:
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Familiarity and comfort with evolving AI Tools and Frameworks
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Digital literacy & comfort with Softwares
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Data optimization & related skills
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Understanding of relational elements (Holistic thinking)
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Communication & Collaboration Skills:
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Strong verbal & written communication in English
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Creative and analytical writing skills
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Clear, concise & structured messaging
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Active listening
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Teamwork & collaboration
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Mindset & Work Ethic:
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Attention to detail & accuracy
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Logical thinking & problem-solving aptitude
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Eagerness to learn & adapt (processes, technology & people)
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Proactiveness & initiative
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Organization & time management
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Open to questions, feedback, and constructive criticism
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